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CORESense® tightly weaves Customer Relationship Management (CRM) into every core retail process, making CORESense a powerful customer satisfaction tool. Through a single view of the customer, comprehensive data is available to up-sell/cross-sell, provide targeted marketing campaigns and ensure your staff ‘knows’ every customer – whether they visit in store, online or on the phone.
Data is collected through an integrated communication management system that tracks every customer communication and associates it to both the customer and the related order. Powerful reporting provides data to maximize inventory, marketing and pricing decisions.
Every CORESense interface has been designed to empower staff and customers to focus on the what, not the how of doing business. Developed with all user levels in mind, CORESense speeds up the learning curve for new staff by reducing their training time and increasing productivity.
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Email Campaign Management
- Create & manage unlimited email campaigns
- Filter recipients by customer demographics or product purchase history
- Supports HTML rich formats from editors including FrontPage, Dreamweaver and GoLive
Customer Account Management/Real-time Order Tracking
- 24/7/365 account management and real time order tracking
- View all orders including detailed order status
- Online viewing and tracking of shipments from UPS
- Online customer management of address, payment and password information
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Incoming & Outgoing Email Communication Management
- Manage and track email communication to and from customer during and after order fulfillment process
- Automatic linking of email communications to customer and order records
- Route and prioritize incoming email communications to employees
Ongoing Customer Service
- Comprehensive customer and order searching
- Powerful "Drill Down" access into customer and order details
- Easily provide order status and tracking information over the phone or by email
- Detailed Audit Trail of Comments, Payment & RMA history
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