Your customer service representatives are on the front lines and need to be ready to provide superior service quickly, no matter what the question.
Effective in call centers and in-store where shipment of goods is common, the CORESense order management system has an intuitive web-based interface that provides sales order management capabilities that make it easy for representatives to efficiently take orders, check orders and inventory status – regardless of what warehouse, or vendor it will be shipped from.With the click of a button, representatives can also view customer order frequency, account status and answer product questions through fast search of the entire product catalog.
And since it is critical to maintain a record of support, your customer service staff can quickly record and track notes from each client contact with CORESense order management.
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