Account Manager

Job Description

Competencies/Skills

• Know assigned accounts well enough to be a trusted advisor to customers.
• Keep customers informed on CORESense's capabilities to solve our customers' business problems.
• Sell appropriate products and services to customers – achieve or exceed revenue budget.
• Perform 1st level negotiation with customers.
• Resolve or participate in resolving billing disputes.
• Appropriately elevate issues to management.
• Attain "delight" level of customer satisfaction, to result in customer retention.
• Ensure that customers provide strong references.
• Accomplish goals by coordinating and communicating with other members of Customer Service and Support, and other organizations within CORESense.
• Be a role model and leader to other members of Customer Services and Support in regards to the team's mission.
• Define and document client business requirements related to the data integration.
• Collaborate with customer to define data collection standards and formats.
• Analyze and propose alternative solutions for data, processes, interfaces (internal and external), controls, outputs, tools and testing.
• Create and document technical, design, application, testing and implementation requirements
• Develop and improve our existing suite of software integration tools.
• Complete assigned integration activities on time.
• Achieve Client Satisfaction in the integration process.
• Be comfortable working in a team environment as well as independently.
• Possess a sense of accountability and urgency in completing assignments.
• Travel from 1 to 5 days per month