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Employment

Account Manager
Job Description:

The Account Manager solves customers’ business problems by selling CORESense products and services.

Reports to: VP of Customer Service and Support


Knowledge, Experience, Competencies, and Skills:

The ideal candidate must be able to:
  • Know assigned accounts well enough to be a trusted advisor to customers.
  • Keep customers informed on CORESense’s capabilities to solve our customers’ business problems.
  • Sell appropriate products and services to customers – achieve or exceed revenue budget.
  • Perform 1st level negotiation with customers.
  • Resolve or participate in resolving billing disputes.
  • Appropriately elevate issues to management.
  • Attain "delight" level of customer satisfaction, to result in customer retention.
  • Ensure that customers provide strong references.
  • Accomplish goals by coordinating and communicating with other members of Customer Service and Support, and other organizations within CORESense.
  • Be a role model and leader to other members of Customer Services and Support in regards to the team’s mission.
  • define and document client business requirements related to the data integration.
  • collaborate with customer to define data collection standards and formats.
  • analyze and propose alternative solutions for data, processes, interfaces (internal and external), controls, outputs, tools and testing.
  • create and document technical, design, application, testing and implementation requirements
  • develop and improve our existing suite of software integration tools.
  • complete assigned integration activities on time.
  • achieve Client Satisfaction in the integration process.
  • be comfortable working in a team environment as well as independently.
  • possess a sense of accountability and urgency in completing assignments.
  • Travel from 1 to 5 days per month
Job Posted: 05/08/2008

Do You Fit This Description? Then Contact Us Today at   hr@coresense.com


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